AI in SAP S/4HANA: Future Intelligence
Even though artificial intelligence (AI) is a key technology for the future of business, the vast majority of companies in Germany are still lagging behind and unsure of its practical implementation. SAP S/4HANA's intelligent business suite provides a simple yet effective opportunity to integrate innovative AI functions into business processes.
In today's world of Volatility, Uncertainty, Complexity and Ambiguity (VUCA), the use of AI presents companies with enormous opportunities to improve their business outcomes, automate processes and obtain more accurate forecasts as the basis for making sound decisions. However, as revealed in a recent study conducted by Bitkom-Digitalverband, the number of companies deploying AI is increasing at a very slow rate. A lack of in-house AI expertise and suitable data for use with AI are the main reasons cited by those responsible. They also state that they are not adequately informed about marketable AI applications.
How Can You Use SAP S/4HANA to Leverage the Potential of AI?
SAP S/4HANA's intelligent innovation suite is an effective solution approach because it makes a wide range of AI features available to a company. Since its focus is on machine learning (ML), a core area within AI, the solution suite is particularly suited to companies with growing data volumes and information flows that can no longer be handled manually. The software can use machine learning algorithms to continuously optimize itself to generate valuable insights from the torrent of data.
Which AI Components Does SAP's Innovation Suite Offer?
SAP's intelligent product strategy facilitates the integration of AI into all business processes along the entire value chain. It is based on the following components:
- SAP AI Business Services
SAP AI (Artificial Intelligence) Business Services use machine learning (ML) to automate business processes. These out-of-the-box, ready-to-use machine learning services can execute trainable AI Business Services (for example, automatic invoice submission or document information extraction).
- SAP Intelligent Robotic Process Automation (RPA)
SAP Intelligent RPA can execute repetitive processes (for example, regular price adjustments) independently, completely free of error and in the shortest time possible.
- SAP Conversional AI
SAP Conversational AI can create, train and monitor AI-enabled chatbots to resolve customer support issues, among other things. The answers provided by these chatbots deliver the desired result in a straightforward manner, without any queues and in the shortest possible time.