Knowledge Management with AI: How to Keep Knowledge in the Company

Every company holds enormous knowledge, but it is often hidden, scattered, or simply inaccessible. The challenge is not a lack of knowledge, but making it discoverable and scalable.

Companies face the following challenges:
 

  • Implicit experiential knowledge that exists only in people’s heads.
  • Documented knowledge available in various formats.
  • Data and information that are not structured or easily accessible.


HeinzAI brings order to this complexity. The AI-powered platform helps companies make knowledge in all its forms visible, usable, and future-proof. The result is a structured, multilingual, permission-based knowledge system that is made available to employees exactly where it’s needed.
 

How Is Knowledge Organized in HeinzAI?

HeinzAI organizes knowledge into thematically defined knowledge spaces that enable targeted retrieval of information while showing the source from which the information was extracted. Within these spaces, content is broken down into knowledge modules: topic-specific units that are easy to understand and search. Each module is tagged with intelligent labels and governed by an access-control logic: employees only have access to the knowledge relevant to their role – even across knowledge spaces.

How Does Knowledge Get Into the AI?

HeinzAI uses powerful data pipelines to tap into a wide range of knowledge sources. These pipelines automatically capture information, detect thematic relationships, categorize content, and convert it into structured, labeled knowledge modules that can be further processed and organized with AI support.

Experiential knowledge is also collected through structured interviews with employees. A field-tested guide helps ensure the right questions are asked to efficiently capture relevant know-how. If desired, our experts can support these conversations to probe for critical details and prepare the content in a format suitable for AI.

This results in a central, AI-supported knowledge base that grows systematically, stays up to date, and can be used strategically and sustainably.

How Complex Is the Implementation of HeinzAI?

Implementing HeinzAI is straightforward and tailored to your company’s specific needs.


In the first step, we help you identify relevant experiential knowledge and systematically capture it through interviews.


In parallel, we analyze existing information sources: files, systems, email archives, unstructured knowledge stores, etc.


Based on the identified topics and data sources, we develop a custom data pipeline that includes a label structure we propose. This enables systematic categorization and reuse of knowledge. Existing knowledge is automatically ingested, categorized, and converted into usable knowledge modules.

This is how XEPTUM makes human intelligence understandable for artificial intelligence.

We support the entire implementation process, provide the right tools, and ensure that knowledge management is not a burden but delivers real, lasting relief and an intelligent structure.

What Does HeinzAI Deliver in Practice?

Using HeinzAI has a tangible impact on daily work, efficiency, and the future viability of your company:
 

  • Knowledge is preserved before it is lost.
  • Knowledge is scaled across departments and countries.
  • Processes become more efficient thanks to accessible and structured knowledge.
  • Transparency through source attribution for traceability.
  • Language barriers are removed thanks to multilingual translation logic.
  • The holistic company structure is digitally mapped.


HeinzAI can be deployed either on-premises or in the cloud, depending on your IT strategy and data protection requirements.


More Than Software – A Change in How You Work

HeinzAI transforms the way companies manage knowledge. Knowledge becomes visible, scalable, and future-proof so organizations can continue to build tomorrow on what makes them strong today.

“HeinzAI was born from our customers’ reality: the challenge of retaining valuable know-how within the company affects everyone today. We deliver a concrete, secure, and immediately usable solution.” – Peter Eisele, Spokesperson of the Board, XEPTUM Consulting AG.


Turning Experience Into Future – HeinzAI.