Addressing Disruptions Early

14.05.2025

SAP AMS: Support With Clear Advantages

Managing complex SAP system environments often places an extra burden on internal teams. SAP Application Management Services (AMS) from XEPTUM offer an attractive alternative. Companies gain the flexibility to scale their SAP resources while simultaneously reducing operating costs. IT teams are freed up to focus on their core tasks.

To fully leverage the efficiency of SAP applications, it’s essential to continuously monitor and maintain the system landscape. Only with this ongoing oversight can disruptions – or even full system outages – be identified early and countermeasures implemented effectively. Once business interruptions occur, they can lead to lost revenue, customer churn, regulatory fines, and reputational damage. According to market experts, system outages cost a midsize company an average of €380,000 per year – based on four outages per year, each lasting 3.8 hours and costing €25,000 per hour.

What Components Are Included in XEPTUM’s SAP AMS Offering?

With SAP AMS from XEPTUM, companies can effectively minimize these risks. Our services include proactive maintenance and efficient incident management for SAP systems. Continuous monitoring, regular maintenance, and structured problem management ensure that potential issues are identified and resolved before they impact operations. XEPTUM places the highest priority on rapid response and resolution times. All incoming tickets are immediately forwarded to the appropriate consultants – regardless of urgency – ensuring high system reliability and measurable performance gains.

SAP AMS: Clear Benefits of Purpose-Driven Support

The building blocks of XEPTUM’s SAP AMS provide clear advantages for companies

What Value Do SAP AMS Bring to Client IT Teams?

XEPTUM’s AMS models range from 24/7 global support to tailored solutions designed around a company’s specific needs and requirements. Through our “follow-the-sun” model, global clients receive round-the-clock service, and critical incidents are handled efficiently – at any time.

Regardless of the chosen AMS delivery model, clients benefit from a stable SAP support environment with minimal downtime, along with synergies that enhance both cost-efficiency and innovation. IT staffing can also be flexibly scaled, whether in times of growth or shifting short-term needs. This scalability drives cost efficiency and eliminates the need for internal recruitment and training of SAP specialists. As a result, internal IT teams are relieved of operational burdens and can focus on strategic initiatives, while XEPTUM takes care of day-to-day SAP operations.

How Do XEPTUM’s SAP AMS Drive Business Growth?

Beyond operational stability, XEPTUM helps businesses continuously optimize processes and develop their SAP environments – including SAP S/4HANA implementations. With our extensive SAP expertise, we deliver actionable data analysis and reporting that drive ongoing business improvements. Automation solutions and regular updates increase system efficiency and ensure our clients stay at the forefront of technology. XEPTUM’s SAP AMS also support compliance and security by providing regular security patches and comprehensive documentation to meet regulatory requirements.

How Do XEPTUM’s SAP AMS Foster Innovation?

In addition to reliable operational support, XEPTUM places a strong emphasis on continuous innovation. We offer training and workshops to keep your teams up to date with the latest SAP technologies. Our tailored XEPTUM solutions optimize business processes and enable the implementation of innovative SAP features – empowering our clients to stay ahead in an increasingly demanding market.

XEPTUM also leverages AI-driven strategies to further boost the efficiency of SAP support. One example is our AI-powered solution databases, which – when integrated into existing ticketing systems – generate well-informed solutions based on previously resolved cases. This enables support teams to access all relevant information instantly and make faster, smarter decisions – preventing issues from escalating. Read more: AI-Powered Solution Databases.

Clear Benefits of Purpose-Driven Support: SAP AMS

For IT teams, the many advantages of XEPTUM’s SAP AMS pay off significantly

What Commitments Do XEPTUM’s SAP AMS Fulfill?

According to industry experts, modern SAP Application Management must meet two key demands: ensuring reliable operation and ongoing system optimization. With XEPTUM, you have a trusted AMS partner that delivers on both fronts. As a long-standing SAP AMS provider for businesses of all sizes and industries, we combine in-depth experience with technical excellence to ensure seamless operation and continuous development of your SAP systems – powered by state-of-the-art technologies.

Would you like more details? Don’t hesitate to get in touch! With XEPTUM as your SAP AMS partner, your company gains access to best practices and premium support – enabling you to remain competitive and future-proof your IT landscape, all with a sharp focus on cost transparency and innovation.

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