Advanced Return Management (ARM) in SAP S/4HANA
For some time now, the SAP ERP system has provided tools for handling or processing returns. However, these tools are no longer sufficient to meet the increasingly complex requirements of returns processing. As a result, SAP recognized the need to take action and has now delivered SAP ARM – a solution that builds on existing functions within the SD and MM modules. Moreover, SAP ARM provides tools that integrate the entire process into one end-to-end process (i.e. from order creation through to inspection management and credit memo creation).
What Is SAP ARM?
ARM stands for "Advanced Returns Management". Here, the word "Advanced" stands for the creation of a returns order or purchase order whereby the follow-on functions can be combined, bundled and triggered on a cross-module basis. This, in turn, enables the entire returns process to be managed in a more efficient and transparent manner.
ARM can be used to process both customer and supplier returns. Full functionality is therefore achieved, which allows all scenarios to be implemented.