XEPTUM has been a partner of INTERSPORT Deutschland eG for many years and is therefore very familiar with the processes in the wholesale environment. To understand the special nature of AMS support from XEPTUM, you should know that the INTERSPORT headquarters wants to solve all SAP application problems internally first. This means that your 1st level support is provided by the internal key users, and the 2nd level support by your own SAP application managers. If a problem cannot be resolved here, you can directly access the 3rd level AMS support from XEPTUM. We ensure that the appropriate resources are always available to you for both consulting and technical problem solving.
There are no service level agreements or fixed response times here. This ensures maximum flexibility – you decide which problem cases you want to solve together with us. While many providers on the market prescribe rigid ticket processes, we adapt to your circumstances and existing possibilities.
Communication takes place via a central ticket mailbox of INTERSPORT at XEPTUM. This mailbox is monitored several times a day by a responsible consultant who receives your tickets, classifies them professionally and forwards them to the right place. This ensures that no information is lost and your concerns are resolved promptly.
Convince yourself of the many other advantages of XEPTUM AMS Level 3 – and leave nothing to chance.
With XEPTUM, we have found a reliable partner who knows the processes of INTERSPORT and can therefore react flexibly to our requirements! – Lars-Eric Ebert, Head of Application Management IT INTERSPORT Deutschland eG
