The management of complex SAP system environments often represents a burdensome additional expense for those responsible. An attractive alternative is offered by the SAP Application Management Services (AMS) from XEPTUM. Companies are given the opportunity to flexibly scale their SAP resources while simultaneously reducing operating costs. IT teams can focus on their core tasks.
In order to fully exploit the efficiency of SAP applications, it is essential to continuously maintain and monitor the system landscape. This is the only way to ensure that disruptions or even failures of applications are detected in good time and effective countermeasures are taken. If operational interruptions do occur, there is a risk of lost sales, customer loss, fines and reputational damage. According to market experts, system downtime costs in a medium-sized company amount to around 380,000 euros per year. These figures are based on an average of four failures, each lasting 3.8 hours and costing 25,000 euros per hour of system downtime.
What specific components does SAP AMS from XEPTUM include?
With SAP AMS from XEPTUM, customers can minimize these risks. XEPTUM Services include proactive maintenance and efficient incident management for SAP systems. Continuous monitoring, regular maintenance measures and structured problem management offer the advantage that potential disruptions can be identified and resolved at an early stage, before they lead to impairments. The highest priority at XEPTUM is short response and solution times. Accordingly, incoming tickets are forwarded immediately to the responsible consultants – regardless of their urgency. This ensures high system reliability and a noticeable increase in performance.
The individual components of SAP AMS from XEPTUM offer companies clear advantages
What added value does SAP AMS offer to customers’ IT teams?
XEPTUM’s AMS models range from 24/7 support to customized solutions tailored to the individual needs and requirements of a company. Within the framework of the “follow-the-sun” model, SAP AMS is also made available to global customers around the clock and critical incidents are processed efficiently at all times.
Regardless of the chosen AMS delivery model, customers benefit from stable SAP support with minimal downtimes as well as synergy effects that promote not only their economic efficiency but also their innovative strength. In addition, the personnel IT infrastructure can be flexibly adapted at any time, be it in times of growth or in the event of short-term changes in demand. This scalability leads to cost efficiencies and has the advantage that a company does not have to spend internal resources on the recruitment and training of SAP experts. This achieves a relief that enables the internal IT teams to concentrate on their strategic tasks, while the AMS from XEPTUM take over the operative IT tasks.
How does SAP AMS from XEPTUM contribute to the further development of companies?
In addition, XEPTUM supports companies in the continuous process optimization and further development of their SAP systems, including the implementation of SAP S/4HANA. Based on many years of SAP expertise, effective data analyses and reporting are carried out, which contribute to the continuous improvement of business processes. Automation solutions and regular updates increase the efficiency of SAP systems and ensure that customers are always up to date with the latest technology. In addition, SAP AMS from XEPTUM helps to meet legal and security-related requirements by ensuring regular security updates and complete documentation for compliance.
How does SAP AMS from XEPTUM support customers in continuous innovation?
In addition to operational support based on SAP AMS, XEPTUM places particular emphasis on continuous innovation. For example, customers are offered training courses and workshops to keep them up to date with the latest SAP technologies. Tailor-made XEPTUM solutions optimize business processes and enable the implementation of innovative SAP functions so that customers are equipped to meet the increasing market demands. In addition, XEPTUM is increasingly focusing on AI-based approaches to make SAP support even more efficient. One example is AI-supported solution databases which – integrated into existing ticket systems – generate well-founded solution proposals from tickets that have already been resolved. The support staff can thus directly access all relevant information and make quick decisions before the problems escalate. You can find out more in the following news:
AI-supported solution databases
For the IT teams, the many advantages of SAP AMS from XEPTUM more than pay off
What performance promises does SAP AMS from XEPTUM fulfill?
According to market experts, SAP Application Management of today has to fulfill two central requirements: Accordingly, it must be ensured that an SAP application is not only operated but also continuously optimized. With XEPTUM, you have an AMS partner at your side who fulfills both performance promises. As a long-standing SAP AMS provider for companies of all sizes and industries, we combine comprehensive experience and expertise to support your company in the smooth operation and continuous further development of your SAP systems based on “state-of-the-art” technologies.
Would you like more information? Then please feel free to contact us! With XEPTUM as your SAP AMS partner, your company gains access to best practices and support to position itself competitively in the long term and align its IT landscape for the future – always with a focus on cost transparency and innovation.
