In today’s digital world, the efficient management of applications is crucial for business success. Here, the use of Artificial Intelligence (AI) can offer significant added value, especially in the form of AI-supported solution databases. This is particularly true in the SAP environment, where complex business processes and extensive data volumes play a central role.
How Do AI-Supported Solution Databases Work?
AI-supported solution databases use advanced algorithms and machine learning (ML) to identify and solve emerging problems early on. They are able to recognize patterns and correlations in existing data, continuously adapt to new information, and learn from past incidents. This allows innovative solutions to be developed independently and proactively before problems escalate. In addition, AI-supported solution databases can automatically generate and update new content, which reduces maintenance efforts and increases the accuracy of the information.
In contrast, traditional solution databases still rely exclusively on user maintenance and often need to be updated manually. In addition, these systems are limited to accessing existing answers and thus can only react to problems that have already occurred.
What Advantages Do AI-Supported Solution Databases Offer for SAP Application Management Services (AMS)?
SAP AMS includes the continuous monitoring, analysis, and optimization of SAP business applications. AI-supported solution databases can serve as a valuable tool here to significantly increase the efficiency and service quality of support. If the AI agents are integrated into existing ticketing systems, they can generate well-founded solution proposals from already resolved tickets. The support staff can directly access all relevant information and are thus able to make quick, informed decisions. By automating routine tasks and quickly identifying problems, the support teams increase their overall productivity and can focus more on strategic tasks.
These findings are supported by worldwide market research on the status of SAP Application Management. According to this research, innovative AI technologies offer new opportunities for increasing efficiency and optimizing performance in SAP application management. Through the use of modern AMS, cost savings of up to 30 percent can be achieved in all areas.
At the same time, practice shows that the use of AI-based solution databases increases user satisfaction, as the downtime of SAP applications is significantly reduced. A central database that is continuously updated with new information and solutions also ensures that the existing knowledge remains in the company and is easily accessible. This is particularly important in an environment where expertise is often distributed and therefore difficult to find.
The efficiency of SAP Application Management Services (AMS) can be noticeably increased with AI-supported solution databases
How Does XEPTUM Support Your Company in Implementing an AI-Supported Solution Database?
Whether it’s increasing efficiency, saving costs, or proactive maintenance: You too can benefit from the implementation of an AI-supported solution database in your SAP environment! As a long-standing, successful SAP AMS service provider for companies of all industries and sizes, XEPTUM has extensive know-how to further increase the efficiency of your SAP application management through the use of innovative AI technologies. Numerous customer references – from global players to SMEs – speak for the high quality and reliability of XEPTUM support. Contact us today to shape the future of your SAP AMS together!
