Returns Cockpit in Standard SAP ERP

Effective logistics processes for outgoing deliveries and incoming goods are the focus of many companies, and in most cases, are optimized. In contrast, downstream processes of returns management are often neglected.

In both the B2B and B2C areas, returns are a significant driver of process costs. With advanced returns management, SAP is offering cockpit functionality that, in combination with the standard SAP system, enables improved, centralized monitoring of returns processes, while reducing process costs. Automated control of follow-up activities also plays a part in this.

New range of functions for returns processes

The business function “enhanced returns management” is based on the standard returns process in SAP ERP. It supports the business transactions of both customer returns and returns to vendors. For both procedures, there are additional functions:

  • material inspection
  • definition of logistics follow-up actions
  • automatic creation of subsequent documents
  • refund for returns
  • return overview


Your advantages

Your company can benefit from the new functions and additional data gathered and gain the following advantages:

  • standardized returns processes
  • improved traceability of decisions
  • overview of the entire returns process
  • increased transparency in calculation of refunds
  • automated and accelerated returns management
  • improved customer service
  • detailed analyses and evaluations of returns
  • cost reduction from improved efficiency