SAP application support for mid-range companies: Tailored to your business requirements

SAP systems that are implemented well ensure a high degree of security and are most often based on tried and proven standard processes. With utilization over time the complexity of these processes tends to increase and support teams have to keep up with users‘ requirements. The challenges can have a time aspect (e.g. daily business, new requirements with the enterprise, illness, vacation, etc.) and may be of a technical or functional nature (e.g. knowledge of processes or various SAP modules, connection with other systems, interfaces, printed output, analyses, etc.). Only continuous and effective support systems uncover potential problems and generates solutions early on. This is the kind of support that allows for business to go on without hindrance or reduction of performance. Preventive measures help to identify process and functional weaknesses before they cause problems and thereby help to reduce down time and costs.

XEPTUM offers you SAP application support based on your requirements and tailored to your business needs and performance measures. Our regional location combined with solid competence in SAP applications and business process optimization are the core of our SAP support for your organization. We offer you an SAP application support package suited to your overall business goals as well as the needs of specialized departments and user groups. An SAP expert assigned to your organization serves as the central point of contact who takes care of your queries and problem reports. An expert team is defined from the start, which is known by your users and process experts processes the incoming problem reports. Without delay you can make use of a direct line to our experts and benefit from regular updates and status reports.

 

As a first step …

... a broad analysis (QuickCheck) of existing SAP systems and the process landscape is carried out. This familiarizes us with your business processes and allows us to identify potential for optimization. It also provides for greater planning and budgeting security. 

 

In a second step, you can decide for one of our support concepts:

XEPTUM Basic Support:

  • Dedicated XEPTUM contact partner and a specified team of consultants
  • Processing in order of incoming reports according to customer’s defined priorities
  • Consultancy remote or on location, as desired
  • No cost risk, because billing is done based on actual effort
  • Regular documentation and reporting on open questions and problems

XEPTUM Premium Support:

Same services as in the basic support package.
Selectable choice of services at a monthly fixed rate:

  • Guaranteed response times for incident reports
  • Pro-active services, such as regular system performance checks and/or possible disruptions, review of SAP Hotnews and Security notices, which are sent to you in regular intervals
  • Execution of individually defined, specialized tasks